'Higher Ground' CD

Shipping Policy

 

Turnaround

 

All orders are dispatched within 48 hours of receiving your order during business hours of M-F / 9am – 5pm.

 

Carriers

 

We use Australia Post to deliver our orders so please allow up to 5 working days for delivery.

 

Should you require your order quickly, please contact us via email to contact@thorphillips.com as we can accommodate requests to use a courier, at your cost.

 

Order Tracking

 

We do not offer an order tracking service.  All items are sent in good faith by Australian Post’s standard postal service.

 

Shipping Rates

 

A flat rate of shipping is charged per order. Within Australia postage is $8 AUD, and for international orders it is $10 AUD

 

Before the final checkout page you will be shown what the cost of shipping will be, here you are given the option to proceed with the order or to cancel it. 

 

Back Orders 

 

If an item goes on back order, we will let you know and ship the part of your order that is in stock. When the item becomes available we will let you know and ship you the rest of your order.

 

You will not be charged any additional shipping and handling for the second shipment.

 

Returns, Exchanges & Refunds Policy

 

How to Return an Item

 

If you need to return an item, for either a refund or an exchange, please contact us to discuss. No item will may be returned or exchanges if the packaging has been open, unless faulty. You may not return or exchange due to change of mind and we will only refund shipping costs on items that are faulty. In order to accept a return, the item must be in its original unused condition.

 

If faulty, an item must be returned within 30 days of your purchase. 

 

How to Exchange an Item

 

If you have incorrectly placed an order and wish to exchange it, please contact us first.

 

We will not refund the initial shipping costs or the return shipping costs for the order to be exchanged and resent.

 

For all exchanges, if applicable, you will be charged the difference in price between the original item and the exchanged item and you will also be charged for the shipping costs.

 

In order to accept an exchange, the item must be in its original unused condition.

 

You must return the item, at your cost, within 30 days of your purchase.

 

Return & Exchange Exceptions

 

Merchandise that has been used or altered will not be accepted for return or exchange. 

 

Where to send Returns & Exchanges

 

Mail your returned item to:

 

Thor & Jasmine Phillips

c/o Kyogle Post Office

Kyogle NSW 2474

 

Please mark the package with the return/exchange #, your name and contact details.

 

Include in your package a signed letter stating the reason for your return and the original receipt. 

Privacy Policy

Thor Phillips and Ridgeline Recording is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

 

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including, correspondence by telephone  by email, via our website www.thorphillips.com, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

 

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained

• For a secondary purpose that is directly related to the primary purpose

• With your consent; or where required or authorised by law.

 

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

 

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and

• Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

 

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Thor Phillips and Ridgeline Recording will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

 

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

 

Policy Updates

This Policy may change from time to time and is available on our website.

 

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

 

Ridgeline Recording

contact@thorphillips.com